Terms of service

SHIPPING

All orders are shipped with DPD / Interlink Express. Please note that DPD / Interlink Express does not deliver to P.O. boxes.

Shipping time depends on your location. UK orders placed before 2pm will be delivered next business day, central Europe within 2-4 business days, and all other countries please allow up to 10 business days. Note these transit times are estimates and may vary.

Please check back periodically for any updates regarding our shipping policies.

CUSTOM DUTIES AND EXPORT VAT

Standard UK VAT rate is charged to all orders within the European Union. This is included in the prices displayed on the site. For those countries that are outside the EU, VAT will be removed from the total of your order at the checkout stage. Please note that for those countries, you will be liable to pay the country’s VAT as well as any relevant import duties. Very Important Pixels assumes no responsibility in those packages held in customs if those charges are not settled by the customer.

RETURN AND EXCHANGE POLICY

Very Important Pixels will gladly accept returns and issue a refund for the item. Items to be returned must be returned in perfect, unworn, new condition with all original tags attached. You must first contact our Customer Service. Packages sent without contacting us beforehand will not be accepted. Note that you must ship the item back to us within 14 calendar days from the date you received the product. All sale items are final and cannot be refunded or exchanged.

We do not offer exchanges but will refund the cost of the items and send you a free shipping code should you wish to re-order the item in the correct size.

For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of returning the item to us. Make sure to use a reputable shipping company with tracking information or proof of postage, as we are not responsible for lost or stolen packages.

Please send returns back to the following address: 
Kirkwood Distribution, Unit 4 Kings Court, Kirkwood Road, Cambridge, CB4 2PF, United Kingdom